Tortoise & Blonde Forums & FAQ

Does Tortoise & Blonde offer discounts to military families and veterans?

Does Tortoise & Blonde give discounts to veterans? What special promotions or coupons are available to military veterans and military families at Tortoise & Blonde? Does Tortoise & Blonde have a military discounts webpage or website?
Knoji Staff asked this on May 26, 2017 Posted in Tortoise & Blonde0 answers

Does Tortoise & Blonde offer free returns? What's their exchange policy?

What's Tortoise & Blonde returns and exchanges policy? Can you return in-store? How many days do you have to return items to Tortoise & Blonde for a full refund? Do I need a receipt to return my item to Tortoise & Blonde? Do items need to be in new condition?
Knoji Staff asked this on May 26, 2017 Posted in Tortoise & Blonde0 answers

Does Tortoise & Blonde offer free shipping?

How much does Tortoise & Blonde charge for shipping? Do they offer free shipping all the time? Where does Tortoise & Blonde ship from? Do they ship on weekends?
Knoji Staff asked this on May 26, 2017 Posted in Tortoise & Blonde0 answers

Does Tortoise & Blonde offer a mobile app for iPad, iPhone and Android?

Tortoise & Blonde does not currently offer or sell downloadable mobile applications for iPhone, iPad and Android mobile devices. The company offers different types of eyewear for men and women. Contact Information Phone: 877 553 3317 Fax: 347 695 1375 Email: info@tortoiseandblonde.com Y...
TinTinB answered this on Jan 7, 2013 Posted in Tortoise & Blonde1 answer — Last reply 59 months ago

Does Tortoise & Blonde accept debit cards or personal checks?

Tortoise & Blonde does not accept personal checks. Also, this company does not provide an option for debit card payments. Tortoise & Blonde currently accepts PayPal, credit cards (Visa, MasterCard, American Express and Discover), Dwolla and Flex Benefits Card. For more information about the...
TinTinB answered this on Dec 3, 2012 Posted in Tortoise & Blonde1 answer — Last reply 61 months ago

Does Tortoise & Blonde accept PayPal?

Yes, Tortoise & Blonde does accept PayPal payments at checkout. You should click the PayPal checkbox in the Step 5 Payment page during the checkout process. Other methods of payments are also accepted like Dwolla, Credit Cards (Visa, MasterCard, American Express and Discover) and Flex Benefits C...
TinTinB answered this on Dec 3, 2012 Posted in Tortoise & Blonde1 answer — Last reply 61 months ago

Does Tortoise & Blonde ship internationally? Which countries do they ship to?

Tortoise & Blonde does not ship glasses and other products to international destinations except Canada. These products are only available for shipping to Canada and United States. Tortoise & Blonde offers various shipping methods like Free UPS Ground, FedEx 2nd Day and FedEx Overnight. For ...
TinTinB answered this on Dec 3, 2012 Posted in Tortoise & Blonde1 answer — Last reply 61 months ago

Are there any benefits to registering with Tortoise & Blonde?

Hi Lauren. By registering with Tortoise and Blonde, you can navigate through the checkout process so much faster. This is especially beneficial for returning customers. The system will also save your current prescription information. All you need to do is to fill in your name, date of birth, address...
Sam Wheeler answered this on Jul 9, 2012 Posted in Tortoise & Blonde1 answer — Last reply 66 months ago

What types of shipping options does Tortoise & Blonde offer within the US?

Currently, Tortoise & Blonde is offering standard shipping with all orders of at least $97. If you want you can order your glasses through regular ground shipping. The shipping cost for regular ground shipping is a flat rate of $10. Some, would like their glasses even sooner than that and there ...
Stacey Gaubatz answered this on Jul 8, 2012 Posted in Tortoise & Blonde1 answer — Last reply 66 months ago

How exactly do I know how these glasses will fit at Tortoise & Blonde? Is there a tool to help me with fitting?

If you cannot try on your desired glasses at a retail location, the company will ship you a pair of frames to try on at home.  When you are done trying out your frames, you will ship them back to the company and your glasses will be manufacturered.  The company allows a customer to pick ou...
Teresa Conti answered this on Jul 6, 2012 Posted in Tortoise & Blonde1 answer — Last reply 66 months ago

How do I contact Tortoise & Blonde if I have an issue with my purchase?

Tortoise & Blonde actually have three ways of contacting them. They can be reached by phone at (877) 553 3317 or you can fax them at ( 347) 695 1375. The third way to contact Tortoise & Blonde is by e-mail. you will find the e-mail form at  http://tortoiseandblonde.com/contact .
Jamie Myles answered this on Jul 6, 2012 Posted in Tortoise & Blonde1 answer — Last reply 66 months ago

What is Tortoise & Blonde's return / refund / exchange policy?

At Tortoise and Blonde, they accept returns for most purchases within 30 days of receipt of items. Prior to return, you must email info@tortoiseandblonde.com for further details.  Items on sale or flash items are not accepted for return unless an error was committed by Tortoise and Blonde. ...
Marky Chavez answered this on Jun 6, 2012 Posted in Tortoise & Blonde1 answer — Last reply 67 months ago

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